Lui Tuck Yew: Fewer complaints and more positive feedback since Bus Service Enhancement Programme

The Bus Service Enhancement Programme (BSEP) was introduced in 2012, with the aim to increase bus capacity and enhance bus service levels through partnership between the Government and bus operators. -- ST PHOTO: DESMOND FOO
The Bus Service Enhancement Programme (BSEP) was introduced in 2012, with the aim to increase bus capacity and enhance bus service levels through partnership between the Government and bus operators. -- ST PHOTO: DESMOND FOO

SINGAPORE - Since the Bus Service Enhancement Programme (BSEP) was launched, Transport Minister Lui Tuck Yew said he has received "far fewer complaints and much more positive feedback".

In the short Facebook post made on Monday evening, Mr Lui reflected on how far the BSEP has come over the last two years and thanked those involved in the programme for their efforts.

"Two years on, I believe the BSEP has been impactful. I receive far fewer complaints and much more positive feedback that bus rides are now better, more comfortable, more timely," he said.

"I would like to especially thank the bus captains, as well as LTA, SBS Transit and SMRT and the National Transport Workers' Union for your hard work and support."

BSEP was introduced in 2012, with the aim to increase bus capacity and enhance bus service levels through partnership between the Government and bus operators.

Mr Lui however noted that there is still much to be done and also a need to remain steadfast in the quest for higher service standards.

The BSEP has put 450 government-funded buses put on the road as of September and make up just under 10 per cent of Singapore's total public bus fleet of 4,600. The Land Transport Authority (LTA) said the cohort will reach 550 by the end of the year.

Mr Lui added that the transport ministry's efforts to introduce competition into the bus system, through the new Government Contracting Model, will bring further benefits in the years ahead.

The first package of bus services under the model was put up for tender by LTA last Friday, Oct 3.