Commuter feedback terminals to be piloted at some MRT stations and bus interchanges

Commuters at the Bukit Panjang MRT station on Dec 28, 2015.
Commuters at the Bukit Panjang MRT station on Dec 28, 2015.PHOTO: ST FILE

SINGAPORE - Commuters will soon find new feedback terminals at some MRT stations and bus interchanges.

SMRT said in a media release on Wednesday (June 1) that the 'Travel Experience Terminals' will be piloted at eight MRT stations along the North-South, East-West and Circle Lines, as well as four bus interchanges (Woodlands, Yishun, Choa Chu Kang and Sembawang ).

These terminals will collect feedback on a range of topics that affect the commuter travel experience, such as awareness of on-going rail renewal programmes, accessibility to commuter-friendly amenities within transportation networks, and satisfaction with staff service.

Each terminal comes with four buttons indicating different levels of satisfaction.

Mr Dave Ong, Head of Passenger Services at SMRT, said: "Feedback will be used to improve SMRT's safety, reliability, comfort and service standards. Similar system installations have proven to be highly effective in improving overall service quality at airports and train stations in other countries."

Questions displayed on the terminals can be updated as often as needed.

Being portable, the terminals can be relocated within MRT stations and bus interchanges to capture the feedback of different groups of commuters, based on their travel patterns.

The programme will be on trial for two months.

This is the latest initiative in SMRT's Commuter Experience Touchpoints programme, which was launched in 2014. Other initiatives include introducing mobile phone and wheelchair charging points at MRT stations, and interactive panels at bus interchanges.