IMDA investigating Singtel broadband disruption and service recovery measures

Exterior of Singtel building. Some users of Singtel's broadband service are still having trouble with connecting to the Internet.
Exterior of Singtel building. Some users of Singtel's broadband service are still having trouble with connecting to the Internet. PHOTO: SINGTEL

SINGAPORE - Some users of Singtel's broadband service are still having trouble with connecting to the Internet, with several taking to social media to express their frustration.

This comes after the telco's fibre broadband service experienced an islandwide outage for nearly 24 hours over the weekend.

The outage started at 8.46am on Saturday, and Singtel said services were fully restored at 8.25am on Sunday.

But some netizens said on the telco's Facebook page on Monday that they were still facing problems getting connection.

Responding to queries from The Straits Times, a Singtel spokesman reiterated that all fibre broadband services were fully restored on Sunday.

 
 

"We understand that a small number of customers are still having difficulties and we are actively reaching out to assist them to troubleshoot their connectivity issues at their premises."

She added: "We apologise once again for the inconvenience caused and thank our customers for their patience."

The Infocomm Media Development Authority (IMDA) issued a statement on Monday afternoon: "IMDA takes Singtel’s service disruption very seriously. IMDA is investigating the cause(s) of the incident and the service recovery measures taken by Singtel."