Some SkillsFuture e-services down

Applications hit by the SkillsConnect outage will have their deadlines extended, says the SkillsFuture Singapore Agency. The portal will be up and running next Monday.
Applications hit by the SkillsConnect outage will have their deadlines extended, says the SkillsFuture Singapore Agency. The portal will be up and running next Monday.SCREENGRAB: SKILLSCONNECT

Workers, firms can't access training records, apply for grants due to site's hardware failure

A website used by workers and companies to access training records and apply for government grants has been down for about a week because of a hardware failure.

But the SkillsConnect portal will be up and running next Monday, said SkillsFuture Singapore Agency (SSG), the statutory board that runs the site. "The website has been unavailable since Nov 9 due to a hardware failure. We are currently restoring the system and the portal services will resume from Nov 21," SSG said in a statement last night.

It added that the portal has not been hacked into.

The main SkillsFuture website and the SkillsFuture Credit course directory are, however, not affected by the outage.

The SSG also said that applications affected by the outage will have their deadlines extended.

SYSTEM BEING RESTORED

The website has been unavailable since Nov 9 due to a hardware failure. We are currently restoring the system and the portal services will resume from Nov 21.

SKILLSFUTURE SINGAPORE AGENCY, in a reply to queries.

People who need their Singapore Workforce Skills Qualifications (WSQ) e-certificates urgently can contact the agency at https:// portal.ssg-wsg.gov.sg/feedback or call 6785-5785.

Workers use the SkillsConnect portal to view and print their training and assessment records and apply for cash grants.

It is also used by training organisations to submit their courses for accreditation and by companies to claim training grants for their workers.

Users interviewed yesterday were impatient to access the portal.

Mr Gary Haris, 42, senior business development manager at KH Security Agency, said his inability to download the e-certificate of a course he completed meant he could not apply for a $1,000 cash award.

The SkillsFuture Qualification Award due to him is for completing the WSQ specialist diploma in leadership and people management.

The certificate is available only online, Mr Haris said, adding: "It's frustrating because after studying for five months, I would like to see my diploma."

Training providers like the Singapore Institute of Retail Studies noted that quality control rules require them to give workers their course results within a few days of completing the course.

Ms Megan Ong, the institute's director, said she would write a letter for those who urgently need the results "to show prospective employers".

A version of this article appeared in the print edition of The Straits Times on November 18, 2016, with the headline 'Some SkillsFuture e-services down'. Print Edition | Subscribe