Some services on CPF website still unavailable

Certain services on the Central Provident Fund (CPF) Board website remained unavailable yesterday, four days after a site upgrade caused a service outage.

Services such as checking and printing of account balances were restored on Wednesday night.

However, services like checking Giro application status and making appointments to meet customer service executives remained unavailable as of 6.30pm yesterday.

Though the CPF Board service centre at Bishan was crowded when The Straits Times visited yesterday morning, queues were under control and staff were helping visitors. Some reported longer-than-usual waiting times.

Madam Habibah Yusof, 47, wanted a print-out of her contribution history and was told her waiting time would be over an hour. "Normally it doesn't take that long," said the chauffeur, adding that it was more convenient to access the board's services online.

Mr Jackson Tan, 57, was told the waiting time to check whether he could withdraw funds would be 11/2 hours. The construction firm owner said he had waited 45 minutes during previous visits.

Those seeking to print their statement of accounts said they waited less than half an hour.

Mr Muniandy Rajoo, 62, wanted to print his statement for the Housing Board. He got it within 15 minutes. "I usually ask my daughter to help print it out," he said.

A CPF Board spokesman said the public need only provide their details to staff at service centres to print their statements.

It is not known when all online services will be restored.

Zhaki Abdullah

A version of this article appeared in the print edition of The Straits Times on December 04, 2015, with the headline 'Some services on CPF website still unavailable'. Print Edition | Subscribe