Some insurers say 'no' to travellers hit by haze

A lady wears a mask to protect herself from the haze in Bishan on Sept 22, 2015.
A lady wears a mask to protect herself from the haze in Bishan on Sept 22, 2015.PHOTO: ST FILE

Some travellers whose plans were disrupted by last year's haze have found they cannot make insurance claims, even though the conditions were the worst on record.

Insurance companies such as Ace Group and MSIG have refused to pay out, saying the haze - caused by smoke from forest fires in Indonesia - is a man-made event rather than a natural phenomenon.

A man stranded in Langkawi for almost two days and forced to travel back to Singapore by bus was told he could not be compensated, while his travel companion received a $300 payout from Aviva.

Ace does not compensate for flight cancellations and delays due to haze, but said it will pay out for any haze-related health conditions that occur while travelling.

The General Insurance Association has advised consumers to seek guidance on key travel insurance features and major exclusions.

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A version of this article appeared in the print edition of The Straits Times on January 04, 2016, with the headline 'Some insurers say 'no' to travellers hit by haze'. Print Edition | Subscribe