SingTel fire: Pockets of fibre broadband customers still without Internet

While many services have been restored more than 40 hours after a fire broke out at a key SingTel Internet facility, many customers woke up on Friday morning still without Internet access on their home fibre networks. -- ST PHOTO : SINGTEL
While many services have been restored more than 40 hours after a fire broke out at a key SingTel Internet facility, many customers woke up on Friday morning still without Internet access on their home fibre networks. -- ST PHOTO : SINGTEL

While many services have been restored more than 40 hours after a fire broke out at a key SingTel Internet facility, many customers woke up on Friday morning still without Internet access on their home fibre networks.

Pockets of subscribers took to social media channels to air their frustrations, questioning SingTel's pledge to restore all services by 7am on Friday. "Senja Road still down, please act faster," a Donna Lim wrote on SingTel's Facebook page.

In an update, telco M1 said Opennet has restored service to 95 per cent of its fibre broadband customers affected by the fire. "We are carrying out confirmation checks with affected customers now," the telco said in a Facebook post. Some two-thirds of the 149 cables damaged in the fire belong to OpenNet, the builder of Singapore's ultra-fast fibre broadband network.

A StarHub spokesperson told The Straits Times that 52 per cent of its affected fibre broadband connections have been restored as of 7am.

On Wednesday afternoon, a fire at SingTel's Bukit Panjang building brought down banking, telecommunications and even betting services in many parts of Singapore for hours.