Singtel customers voice frustration over 4-hour mobile data services disruption

SINGAPORE - Singtel's 3G and 4G mobile data services have been fully restored, according to a 5.30pm update on Singtel's Facebook page.

Singtel customers were having difficulty accessing 3G and 4G mobile data services for about four hours on Wednesday afternoon.

Many subscribers left comments on Singtel's Facebook page on Wednesday afternoon, voicing their frustration.

Readers of The Straits Times reported that there was no mobile data in many areas like Bukit Panjang, Tampines, Orchard, Woodlands and HarbourFront.

Others said they could not call through to Singtel's customer service hotline.

Customers may be experiencing intermittent difficulties accessing 3G and 4G mobile data services. Our engineers are...

Posted by Singtel on Tuesday, April 21, 2015

Evelyn Wee, 37, who runs an online clothing business: "It really is quite annoying, as I run an online business so I need to always be able to liaise with customers on the go."

Ms Wee noticed the network was down at 2pm after she left her house, where she uses WiFi. Other users say the problem began around noon.

UPDATE: A Singtel spokesman has replied on the outage. "Customers may be experiencing intermittent difficulties...

Posted by The Straits Times on Tuesday, April 21, 2015

Media entrepreneur and former Nominated Member of Parliament Calvin Cheng, 39, called the outage a "tragic embarrassment" in a post on his Facebook page.

 

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The country's biggest telco Singtel's data network is completely down. Call centre can't handle calls and is...

Posted by Calvin Cheng on Tuesday, April 21, 2015

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