Singapore Post has won the World Mail Award 2013 in the people management category, beating other postal services from around the world.

The awards, which are supported by the Universal Postal Union, were presented in Madrid on June 6. This is the second time SingPost has won, its first win was in 2007. This year, it was also shortlisted in the top three in the Customer Service category.

SingPost's staff initiatives include the $10m SingPost Inclusivity Fund, launched this February, which give bigger salary increments and training support for lower-income staff.

It also has staff engagement programmes such as fortnightly futsal sessions between operations staff and management, and town halls and breakfasts with their group chief executive officer.