SIA honours staff who went the extra mile

Among those feted yesterday were (from left) leading steward Daniel Nio, senior stewardess Nurbudy Hayati Hoironi, and stewardesses Nur Rasyikin Rahmat and Nitra Soundrarajan.
Among those feted yesterday were (from left) leading steward Daniel Nio, senior stewardess Nurbudy Hayati Hoironi, and stewardesses Nur Rasyikin Rahmat and Nitra Soundrarajan.ST PHOTO: ONG WEE JIN

Shortly before the disembarkation of SilkAir Flight MI518 in Yangon last year, a Myanmar passenger began to frantically press the call button - his pregnant wife had gone into labour prematurely.

In the midst of the chaos, as other passengers began to get off the plane that had flown in from Singapore, the crew responded quickly and efficiently.

They managed the crowd and helped to deliver the baby, all in the span of 15 minutes, on March 28 last year.

The six-member SilkAir crew won the team award for the Service in the Air category yesterday at Singapore Airlines' Chief Executive Officer Transforming Customer Service Awards at the Fairmont Singapore.

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Senior flight stewardess Nurbudy Hayati Hoironi, 44, said: "We provided her with an oxygen mask to help her breathe easier and took turns to calm her and her husband down, while others were ushering the rest of the passengers out."

The staff were with the couple from 4.30pm, and the wife gave birth at around 4.45pm. The couple were then taken to hospital.

The crew was among 31 teams or individuals honoured at the 19th annual awards, which recognise the outstanding customer service efforts of all SIA staff, including those of its subsidiaries.

Among the 144 staff feted was leading steward Daniel Nio, 38, who won the Service in the Air individual award for going the extra mile to comfort a young child.

On April 9 last year, on SIA Flight SQ833 bound for Singapore from Hong Kong, Mr Nio was making his rounds when he heard a loud cry from two-year-old Francis.

Being unable to stomach the in-flight food, Francis was throwing a tantrum and his mother was struggling to cope.

Mr Nio went out of his way to construct a colourful doll out of instant noodles, carrots, cashew nuts and raisins, calming the child down.

He continued to entertain Francis with colouring books and origami, easing the pressure on his mother.

Mr Nio said: "Credit goes to the training department for instilling a culture of care and concern without expecting anything in return."

Correction Note: This story has been edited to state the correct flight which is SilkAir Flight MI518. We are sorry for the error. 

A version of this article appeared in the print edition of The Straits Times on May 23, 2017, with the headline 'SIA honours staff who went the extra mile'. Print Edition | Subscribe