OneService app for feedback on municipal issues now has case tracking feature

The OneService portal, which allows residents to see information on municipal matters, now has an "attend events" page as well.
The OneService portal, which allows residents to see information on municipal matters, now has an "attend events" page as well. PHOTO: LIANHE ZAOBAO

SINGAPORE - Residents who want to provide feedback on municipal issues using their mobile devices with the OneService app can now keep track of the agencies assigned to their cases.

The case tracker feature also allows residents to monitor the progress of the feedback they submitted.

This update was given by Minister for Culture, Community and Youth Grace Fu on Thursday (Oct 26) at the Municipal Services Awards 2017 ceremony held at Gardens by the Bay's Flower Dome.

The OneService portal, which allows residents to see information on municipal matters, now has an "attend events" page as well.

This shows all the events organised by various agencies in the residents' neighbourhoods, such as welcome parties by the Housing Board or guided nature walks by the National Parks Board.

As of the end of September, 105,000 people have registered on the OneService app, with about 136,000 cases reported through it. The app was launched in 2015 while the OneService portal was launched in 2016.

The Municipal Services Awards, organised by the Municipal Services Office (MSO) which Ms Fu heads, recognise the good delivery of municipal services and inter-agency cooperation.

Among the winners at Thursday's award ceremony were the volunteers from Kembangan-Chai Chee.

In 2011, they had grouped together to help residents who hoarded items in their homes.

They have looked into 200 to 300 cases  to date, including cleanliness issues in common areas and hoarding, by working with about 10 government agencies and community social organisations.

Their efforts were recognised under a newly-created "community" category for the awards.

There were five winners in this category, out of 15 winners in total.

Said Ms Fu at the event: "(Providing) effective and efficient municipal services requires committed officers with a heart for the residents, active communities who step forward to get involved, and good systems to support their work.

"Indeed, creating a better living environment for our residents is a never-ending journey that requires continuous effort from all of us."