Commuters travelling between Bukit Panjang and the city will have better connectivity, thanks to a new bus service - Service 972 - to be launched from Nov 17. The service will operate daily from 6am till 11.30pm.

The new service will ply along Bukit Panjang Ring Road, Jelapang Road, Segar Road and Fajar Road before heading via Bukit Timah Expressway and Pan Island Expressway towards Whitley Road, Stevens Road, Orchard Road and Bencoolen Street. From Bencoolen Street, it will make its return journey to Bukit Panjang Town via Penang Road and Somerset Road.

With the new services, residents along these roads would also be better connected to key transport nodes such as Dhoby Ghaut, Somerset and Orchard MRT stations, where they can transfer to the other rail lines and bus services to reach their destinations, said SMRT in a statement on Wednesday.

Bukit Panjang residents have long complained about poor connectivity to the city. Last month, a commuter, who was waiting for service 190 from Orchard to Bukit Panjang, claimed that she could not board 13 buses in a row. She took a video of her wait at the bus stop and posted it online.