Netizens slam SIA passengers who complain about inflight service on Facebook

Earlier this week, Vijoy Varghese was slammed for complaining that his flight did not wait for him even though he was late. -- PHOTO: STOMP
Earlier this week, Vijoy Varghese was slammed for complaining that his flight did not wait for him even though he was late. -- PHOTO: STOMP
Edward Tay took to Facebook to complain that his baby was not served a meal on SilkAir flight MI754 on Jan 22, 2015. -- PHOTO: STOMP
Edward Tay took to Facebook to complain that his baby was not served a meal on SilkAir flight MI754 on Jan 22, 2015. -- PHOTO: STOMP

SINGAPORE - Another complaint about Singapore Airlines' service on Facebook has riled netizens.

Edward Tay took to Facebook to complain that his baby was not served a meal on SilkAir flight MI754 on Jan 22, a few days after another passenger had complained that his flight did not wait for him even though he was late.

The stewardess showed him the manifest which indicated that they did not request a baby meal, Tay said.

"This is our fifth trip on MI/SQ and they had always provided a baby meal without having to request," he said. "Did they expect the baby to go hungry while the adults ate?"

He was also unhappy with the impromptu meal that the crew put together for his child. He posted a photo of the tray of fruit, milk and biscuits and bread, and asked: "Does this look in any way suitable for a 20-month-old baby?"

"My first bad experience on Singapore Airlines," he added.

His post did not garner much sympathy.

Facebook user Diane responded: "Please la, it's common sense to preorder baby food for your kid."

Another user Vera said she thought the flight attendants did a good job coming up with the tray of food given the circumstances.

Screenshots of the post was sent to Stomp, and the contributor said: "Just saw this on Facebook. Few days back, there was this other guy who missed his flight because he was late... and blamed SIA for not waiting for him and now this. Why are people taking it out on SIA for what seems to be their own mistakes?"

Earlier this week, Vijoy Varghese was slammed for posting this on Facebook: "I took SQ25 from JFK to Singapore via Frankfurt. In Frankfurt, I got late by 5min to reach to the gate and the flight left without me. Im a PPS member, travelling on business class, at least airlines should have waited for 5 more minutes. I got stuck in the line in one of the duty free shop. Airlines have to be considerate that its a long haul flight and now have to wait for 10 hours for next flight in Frankfurt for another 13 hrs journey... Its an agonizing story and I really doubt I will take Singapore Airlines again. Sorry Guys, but I expected a little more consideration."

In his online exchange with Singapore Airlines, it transpired that the passenger had arrived five minutes after the flight departure time of 11.50.

The airlines apologised for his experience, but pointed out that if the departure was at 11.50, then the boarding would have commenced at 11.10.

chuimin@sph.com.sg