The National Association of Travel Agents (Natas) is working with insurance company AIG Asia Pacific and seven travel agencies to help customers affected by the sudden closure of Five Stars Tours which has been served with a notice to revoke its travel agent licence.
Other travel agencies that have stepped forward to help affected customers are Dynasty Travel, Air Sino-Euro Associates Travel, Chan Brothers Travel, CTC Travel, Hong Thai Travel, New Shan Travel, and Super Travel. They are offering a mixture of rebates, vouchers, and discounts.
Dynasty Travel, for example, is offering 120 chartered coach seats for free to customers travelling to Kuala Lumpur on Jan 29 and returning on Feb 3. Seats are available on a first come, first served basis, and all bookings must be made before Jan 17.
AIG Asia Pacific Insurance will be offering a 20 per cent discount on its Travel Guard policies for affected customers booking a new trip with Natas members.