Municipal services office opens, to launch phone app for public to provide feedback

Minister in the Prime Minister's Office Grace Fu, who heads the MSO, visiting her team's new office on Thursday morning. -- GRACE FU'SFACEBOOK PAGE
Minister in the Prime Minister's Office Grace Fu, who heads the MSO, visiting her team's new office on Thursday morning. -- GRACE FU'SFACEBOOK PAGE
Minister in the Prime Minister's Office Grace Fu, who heads the MSO, visiting her team's new office on Thursday morning. -- GRACE FU'S FACEBOOK PAGE
Minister in the Prime Minister's Office Grace Fu, who heads the MSO, visiting her team's new office on Thursday morning. -- GRACE FU'S FACEBOOK PAGE
The new Municipal Services Office (MSO). -- GRACE FU'S FACEBOOK PAGE
The new Municipal Services Office (MSO). -- GRACE FU'S FACEBOOK PAGE

SINGAPORE - The much anticipated one-stop office, to handle municipal matters that involve multiple government agencies, has officially opened with more details on two initiatives it announced in September.

Minister in the Prime Minister's Office Grace Fu, who heads the Municipal Services Office (MSO), said on Thursday it would use "smart technologies" to make it more convenient for Singaporeans to provide feedback on municipal issues.

In a Facebook update, she revealed that a smartphone application the office has said it is developing will be ready by the start of next year.

With the application, people will be able to snap photos of trouble spots, tag on location information and send it directly to the MSO, so it can quickly respond to complaints, she said.

The MSO is also developing an "integrated system" that will help different agencies share and monitor complaints on municipal matters, so they can work together to resolve the cases, revealed Ms Fu.

For a start, it will work with eight agencies: the Agri-Food and Veterinary Authority, national water agency PUB, National Parks Board, Housing Board, Land Transport Authority (LTA), Singapore Police Force (SPF), People's Association and National Environment Agency.

The MSO, the setting up of which was announced by Prime Minister Lee Hsien Loong during the National Day Rally in August, is to ensure that public agencies better coordinate to provide services that involve more than one of them.

It will come under the Ministry of National Development (MND).

Ms Fu, who recently visited the SPF and LTA to find out more about how the agencies handle feedback on municipal issues, said she would be visiting the six other agencies in the next few months.

She wrote in the Facebook post: "The MSO has been set up! Visited my team at the new Municipal Services Office earlier this morning. Happy to meet the officers, all enthusiastic and passionate about the mission of MSO."