Municipal issues app gets 15k submissions

AVA executive manager Caleb Chia, 31 (left), and Inspector Mohd Khairuddin Mohd Adnan, 47, from Woodlands East Neighbourhood Police Centre, were among the recipients of the Municipal Services Awards yesterday.
AVA executive manager Caleb Chia, 31 (left), and Inspector Mohd Khairuddin Mohd Adnan, 47, from Woodlands East Neighbourhood Police Centre, were among the recipients of the Municipal Services Awards yesterday.PHOTO: LIM YAOHUI FOR THE STRAITS TIMES

A mobile app that lets residents report municipal issues, without having to figure out which government agency to contact, received more than 15,000 submissions since its launch in January up to the end of last month.

The OneService app has more than 35,000 registered users. It is an initiative by the Municipal Services Office (MSO), set up in October last year, to improve coordination across government agencies.

Ahead of its first anniversary tomorrow, the MSO held an awards ceremony yesterday to recognise public service officers and teams who went the extra mile in collaborating with other agencies.

The 10 officers and six teams who received the Municipal Services Awards include Mr Caleb Chia, from the Agri-Food and Veterinary Authority of Singapore.

In June, responding to a resident's feedback about snakes outside his house, Mr Chia noticed cracks in a drain that could provide hiding places for them. He approached the national water agency PUB, which oversees drainage matters, to carry out maintenance. Mr Chia said the MSO enables more efficient responses and a closer working relationship with other agencies.

Another award winner, Inspector Mohd Khairuddin Mohd Adnan, spent nearly two hours talking to an elderly resident who, at first, refused to let HDB contractors repair her window, which was dangling from its hinges. "We coordinated and went in with one mission, to solve the danger posed by the window."

Speaking at the ceremony yesterday, Minister in the Prime Minister's Office Grace Fu, who heads the MSO, said: "If the officers had only looked at their own areas and worked within boundaries, many of these issues would not have been resolved so quickly."

She will continue to oversee the MSO after she takes over at the helm of the Ministry of Culture, Community and Youth tomorrow.

A version of this article appeared in the print edition of The Straits Times on September 30, 2015, with the headline 'Municipal issues app gets 15k submissions'. Print Edition | Subscribe