More than 15,000 cases reported via OneService app for multiple government agencies

Ms Grace Fu, then Minister in the Prime Minister's Office, launched the OneService feedback app in Jan 2015.
Ms Grace Fu, then Minister in the Prime Minister's Office, launched the OneService feedback app in Jan 2015. PHOTO: LIANHE ZAOBAO
Then Minister in the Prime Minister's Office Grace Fu (second from left and South West District Mayor Low Yen Ling at the launch of OneService on Jan 25, 2015, together with students Wang Hao Ming (left) and Mogan Santhan (right).
Then Minister in the Prime Minister's Office Grace Fu (second from left and South West District Mayor Low Yen Ling at the launch of OneService on Jan 25, 2015, together with students Wang Hao Ming (left) and Mogan Santhan (right). PHOTO: ST FILE

SINGAPORE - A mobile app launched in January to help residents report municipal issues without having to figure out which government agencies to approach has received more than 15,000 submitted cases as of the end of August.

The OneService app, which automatically channels feedback to the agency in charge, has more than 35,000 registered users. It is an initiative by the Municipal Services Office (MSO), which was set up last October to improve coordination across government agencies in that area.

Ahead of its first anniversary, the MSO held an awards ceremony on Tuesday (Sept 29) to recognise public service officers and teams who went the extra mile to collaborate with other agencies to solve municipal problems.

The 10 officers and six teams receiving the Municipal Services Awards included Mr Caleb Chia from the Agri-Food and Veterinary Authority, who noticed cracks in a nearby drain when attending to a resident's feedback about snakes outside a house.

Concerned that the snakes could hide in the cracks, Mr Chia approached national water agency PUB to carry out the necessary maintenance work.

Among the winning teams was one with representatives from six agencies as well as the MSO, which worked together to tackle cases of hoarding by residents, and developed a systematic process for doing so.

These officers have shown the importance of breaking down silos and working across agencies, said Minister in the Prime Minister's Office Grace Fu, who oversees the MSO.

"If they had only looked at their own areas and worked within boundaries, many of these issues would not have been resolved so quickly," she said at the awards ceremony.

janiceh@sph.com.sg