M1 rectifies issue of intermittent access to fibre broadband network

Telco M1 has apologised in a Facebook post on Wednesday night for the intermittent Internet access some of its customers were experiencing on its fibre broadband network. -- PHOTO: ST FILE
Telco M1 has apologised in a Facebook post on Wednesday night for the intermittent Internet access some of its customers were experiencing on its fibre broadband network. -- PHOTO: ST FILE

SINGAPORE - M1 has fixed the problem that was causing customers to experience intermittent Internet access on its fibre broadband network on Wednesday night. 

The telco had initially put up a Facebook post at around 8pm, apologising for the issue and said it was working to rectify it.

 

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Post by M1.

The post, which has attracted nearly 150 comments, had disgruntled users claiming that access was non-existent. Others called for M1 to compensate them. 

Many users left comments claiming that access was non-existent across the island, while others called for M1 to compensate them.

A Lee Kok Hsien who lives in Sengkang said he had no Internet access since 7pm this evening.

M1 posted a subsequent update at around 9.40pm, claiming that the issue had been solved.

 

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Post by M1.