PICTURES, VIDEO

M1 mobile services fully restored after outage in the morning

Telco M1 has posted a notice on Facebook acknowledging that some of its customers may be experiencing difficulties sending text messages or making voice calls. -- FILE PHOTO: M1 LIMITED
Telco M1 has posted a notice on Facebook acknowledging that some of its customers may be experiencing difficulties sending text messages or making voice calls. -- FILE PHOTO: M1 LIMITED
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
A notice that telco M1 posted on Facebook on Tuesday, Feb 4, 2014. The mobile service disruption affecting voice calls and text messaging for M1 customers on Tuesday morning follows several mobile outages that the three major telcos here have experie
A notice that telco M1 posted on Facebook on Tuesday, Feb 4, 2014. The mobile service disruption affecting voice calls and text messaging for M1 customers on Tuesday morning follows several mobile outages that the three major telcos here have experienced in the past few years. -- PHOTO: M1 VIA FACEBOOK 
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM

M1's mobile services have been fully restored following a disruption earlier in the day, the telco said in a Facebook post at about 12.50pm on Tuesday. Still, some customers said they continue to have trouble connecting to M1's network.

The telco said earlier that some of its customers had been experiencing intermittent services for voice calls and text messaging since 7am. In an e-mail to The Straits Times at 10.30am, it added that mobile data services were not affected. But some users said they could not access these services for several hours.

In its latest update, M1 advised customers who still face difficulties connecting to its mobile network to turn off their mobile devices and turn them back on. Those who continue to face problems can contact M1 at http://csfeedback.m1.com.sg/

The Infocomm Development Authority of Singapore (IDA) said on its Facebook page at about 11.50am that it was aware of M1's service outage and was monitoring the situation. It had urged M1 to restore services as soon as possible to minimise inconvenience to its customers.

M1 first informed customers about the disruption in a Facebook post at about 8.20am. The post had attracted over 3,600 comments and was shared more than 1,800 times as of 1.10pm.

Netizens said they had trouble with M1's mobile network in various parts of Singapore, including the Central Business District, Bukit Batok, Clementi, Sengkang and Pasir Ris.