VIDEO

M1 apologises for intermittent voice and text messaging mobile services

An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
Telco M1 has posted a notice on Facebook acknowledging that some of its customers may be experiencing difficulties sending text messages or making voice calls. -- FILE PHOTO: M1 LIMITED
Telco M1 has posted a notice on Facebook acknowledging that some of its customers may be experiencing difficulties sending text messages or making voice calls. -- FILE PHOTO: M1 LIMITED
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM
An M1 customer service personnel at the telco's outlet in Tampines Mall pacifies irate customers when the network broke down on Feb 4, 2014. -- ST PHOTO: KEVIN LIM

M1 said on Tuesday that some of its customers had been experiencing intermittent service for voice calls and text messaging since 7am.

A spokesman for the telco said that mobile data services are not affected. "We are striving to resolve the issue and sincerely apologise for the inconvenience to our customers," he said in an e-mail to The Straits Times at around 10.30am.

At about 8.20am, M1 informed customers about the disruption in a post on Facebook. The post had attracted over 2,000 comments and was shared more than 1,400 times as of 10.50am.

Netizens said they had trouble with M1's mobile network in various parts of Singapore, including the Central Business District, Bukit Batok, Clementi, Sengkang and Pasir Ris.

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