Coronavirus: Exhibition centre now an isolation facility, with robots serving meals

The Changi Exhibition Centre has an indoor space of 33,000 sq m, allowing it to house about 2,700 patients. It has room for expansion, by tapping 75,000 sq m of outdoor space. PHOTO: REUTERS
The patients’ living quarters are equipped with Wi-Fi access, fans, beds and storage cabinets. Welcome packs, which include essentials such as hand sanitiser, detergent and toiletries, are distributed to each patient. ST PHOTO: DESMOND FOO

The Changi Exhibition Centre, home of the Singapore Airshow, received its first batch of Covid-19 patients on Saturday.

About 50 patients with mild symptoms are now at the community isolation facility, with their meals served by robots.

The facility's large indoor space of 33,000 sq m allows it to house about 2,700 patients.

This is more than five times that of the first community isolation facility at D'Resort NTUC in Pasir Ris.

It has the capacity to expand further if necessary, tapping another 75,000 sq m of outdoor space, the facility's executive committee said during a tour of the site last Friday.

The facility is managed by the Mandarin Oriental Singapore hotel, and has 52 jet blowers to ensure the area remains well ventilated.

The patients' living quarters are equipped with Wi-Fi access, fans, beds and storage cabinets.

Welcome packs, which include essentials such as hand sanitiser, detergent and toiletries, are distributed to each patient.

A Telegram channel called Second Home has also been created, broadcasting messages in languages such as Bengali, Tamil, Mandarin and English.

Remote video URL

To boost morale, volunteers from the Singapore Indian Association send words of encouragement over the channel.

Daily exercise programmes are also sent through the channel.

Singapore Discovery Centre executive director Joseph Tan, who is on the facility's infrastructure committee, said: "We wanted to make sure that the residents who are staying here would be as comfortable as they could possibly be."

The site was converted to its current state in less than three weeks, thanks to the combined efforts of nine organisations affiliated with the Ministry of Defence (Mindef), as well as the Dormitory Association of Singapore, consultancy company Surbana Jurong, and Experia Events, which provided the venue.

The first patients arriving at the Changi Exhibition Centre community isolation facility on Saturday. PHOTO: CHANGI EXHIBITION CENTRE FACILITY

Four remote-controlled robots have been deployed in the facility, allowing patients to engage virtually with volunteers who can help answer questions in their language and organise welfare activities.

Patients are provided with three halal meals a day from various ethnic cuisines, which are distributed by robots from ST Engineering to designated collection points.

Machines around the facility allow patients to check their blood pressure and pulse on their own thrice daily, with a medical team monitoring the results.

All patients are also given a packet of basic medication such as Panadol, as well as a thermometer.

Patients being issued with isolation orders after having their identities verified before entering the facility. PHOTO: CHANGI EXHIBITION CENTRE FACILITY

There are six tele-consultation stations, where patients can consult a doctor 24/7 with the help of a nurse who is stationed there.

More serious cases will be referred to the facility's medical centre for face-to-face consultations, and emergency cases can be evacuated to a nearby hospital if necessary.

Swabbing stations are also located in the facility, allowing patients to be tested and cleared before being discharged.

Putting the entire facility together in such a short period of time was no easy task.

There are six tele-consultation stations, where patients can consult a doctor 24/7 with the help of a nurse who is stationed there. More serious cases will be referred to the facility's medical centre for face-to-face consultations, and emergency cases can be evacuated to a nearby hospital if necessary. ST PHOTO: DESMOND FOO

Mr Tan Chong Boon, general manager of The Chevrons, one of the nine Mindef-affiliated organisations, said that his team worked seven days a week from the start of the project to get the venue ready for the first batch of patients.

"We are motivated because we know that we are doing it for a good cause," said Mr Tan, who is on the facility's operations committee.

In a Facebook post yesterday, Prime Minister Lee Hsien Loong said that these community facilities allow the hospitals to focus on the more serious cases, and thanked those who made it happen.

"The Covid-19 pandemic has forced us to improvise and come up with innovative, workable solutions on the ground," he said. "It is a constant trial and error, to find the best way to help the most people in the shortest time."

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A version of this article appeared in the print edition of The Straits Times on April 27, 2020, with the headline Coronavirus: Exhibition centre now an isolation facility, with robots serving meals. Subscribe