SINGAPORE - A website has been set up for those who attended the Guns N' Roses concert on February 25 to claim refunds for unused wristband credits, concert organiser LAMC Productions said in a press statement on Tuesday (March 14).
The credits are stored in the RFID (Radio Frequency Identification) wristbands that were meant to be used for cashless purchases of food and drink.
To get the refunds, concertgoers can go to https://www.lamcrefunds4gnr.com and follow the instructions there.
Refunds will be issued through PayPal, so those without an account will have to sign up for a free account to receive their refunds.
Concertgoers should have on hand personal details for verification, as well as the eight alpha-numeric serial number found on their RFID wristbands.
Concertgoers had experienced problems with the wristbands during the concert at Changi Exhibition Centre. The Straits Times previously reported that many had bought credits in advance, but could not use them as the food and drinks ran out.
The software and system for the wristbands were handled by Sandpiper Digital Payments Asia (SDP).
LAMC had faced multiple problems working with SDP. It told The Straits Times on Tuesday that using SDP "was a mistake" and they will not use the digital payment service again.
SDP had held the refunds as trustees for those who paid them. LAMC said it was advised that concertgoers must consent to the transfer of their monies from SDP to LAMC, which they have provided for in their refund portal.
LAMC added that it will be bearing all costs involved, and that concertgoers will receive the exact amount credited in their wristbands.
Possible extra fees to be waived include PayPal's $5 return fee for withdrawing amounts under $200.
Fans had demanded concert ticket refunds for a slew of issues during the event, including logistical problems and a lack of staff members on site.
Additional reporting by Eddino Abdul Hadi