Fibre broadband services disrupted in multiple areas in west of Singapore

Fibre broadband services for Singtel, M1, StarHub and ViewQwest were disrupted on Wednesday evening (Feb 17).
Fibre broadband services for Singtel, M1, StarHub and ViewQwest were disrupted on Wednesday evening (Feb 17).PHOTO: FACEBOOK

SINGAPORE - Fibre broadband services for Singtel, M1, StarHub and ViewQwest customers in the west of Singapore were disrupted on Wednesday evening (Feb 17).

A fibre breakage caused by a third-party contractor doing plumbing works meant that Singtel's customers in Bukit Timah, Holland and Pasir Panjang experienced "difficulty accessing their services", the telco said on Facebook at around 5.30pm.

"We are working to restore the affected services and apologise for any inconvenience caused," it added.

Services are being "progressively restored", Singtel said in an update at 8.38pm.

M1 said on its Facebook page at around 6.30pm that customers in Clementi and Bukit Timah "may be experiencing difficulties accessing fibre services due to a NetLink Trust cable cut".

It is unclear if the incidents are related. NetLink Trust is Singapore's high-speed fibre broadband network builder.

Shortly after, StarHub said that it was informed by NetLink Trust of an "ongoing fibre issue" affecting its customers in Ayer Rajah.

ViewQwest also said that a fibre cut in the Commonwealth Avenue West and Ayer Rajah areas led to some of its subscribers in the west experiencing connectivity issues.

"(NetLink Trust) is currently working on repairs to restore connection to affected users," it added.