Do not be taken in by fire safety companies claiming to be endorsed by authorities: SCDF

SCDF is warning members of the public against companies that are using their name to market fire extinguishers or fire safety talks.
SCDF is warning members of the public against companies that are using their name to market fire extinguishers or fire safety talks.PHOTO: FACEBOOK/SCDF

SINGAPORE - Beware of companies that use aggressive techniques to sell fire safety products, said the Singapore Civil Defence Force (SCDF) on Monday (July 25).

SCDF has not endorsed any companies to sell fire extinguishers or conduct fire safety talks to the public, despite the claims of some companies.

"The SCDF is not involved in any sales of fire extinguishers or insurance policy. The SCDF has also not authorised any company to conduct such activities on its behalf," it said in a statement.

These companies use aggressive, "hard-sell" sales tactics to get the public to buy their products, fire insurance or sign up for their fire safety talks and training seminars, SCDF said.

At times, the salesmen show their company pass with photo identification or the Civil Defence Emergency Handbook, to give the impression that they were representing the SCDF.

Some have even threatened to issue fines to the public if they do not purchase their products, SCDF said.

SCDF assured the public that it is not mandatory to have a fire extinguisher at home - although residents are encouraged to have one.

Officers from the agency will be visiting homes with members of the grassroots to promote SG Secure - a new national programme to build community resilience against the terror threat - but they will not fine residents for not having fire extinguishers at home.

"It is also a standard procedure for SCDF personnel on official duties to display their warrant card, NS Identity Card or letter of authorisation, as proof of authentication," SCDF said.

Members of the public are advised to lodge a police report for cases involving the impersonation of SCDF officers or unauthorised business activities.

Those who wish to file a complaint against such companies can call the Consumer Association of Singapore (Case) at 6100-0315 for assistance.

They can also file an online complaint via Case's website at https://www.case.org.sg/complaint.aspx or walk in to Case's office located at 170, Ghim Moh Road.