Customer service in Singapore seldom exceeds expectations: Survey

SINGAPORE - Only 20 of 1,000 people in Singapore feel that customer service here exceeded their expectations, according to a recent survey by card network provider American Express.

Close to 70 per cent of the survey respondents also said they would avoid businesses which gave bad service.

Out of 10 countries, Singapore ranked second - tied with the United States - in their willingness to pay more for excellent service. India ranked first.

Nearly 80 per cent of consumers here were willing to spend more if they could get excellent service, 14 per cent more on average.