CPF Board says more than 90% of online transactions restored; warns of fake website

The CPF Building at 79 Robinson Road.
The CPF Building at 79 Robinson Road.ST PHOTO: DANIEL NEO

SINGAPORE - Most Central Provident Fund (CPF) e-services were back online on Tuesday (Dec 15), more than two weeks after a major service outage.

More than 90 per cent of online transactions have been restored, the CPF Board said in a statement.

Service was first restored at self-help service terminals at five CPF service centres on Tuesday morning. The CPF website e-services were up on Tuesday night.

Members of CPF can now access the following frequently-used functions, among others:

* Changing their monthly housing payments,

* Making voluntary contributions

* Updating their personal particulars.

Before Tuesday, members could only check and print their account balances, contribution and transaction history.

The remaining e-services and CPF Tools app will made available progressively, the CPF Board said.

But the Board warned that there will be high traffic to the website in the next few days, and therefore visitors may experience "slow or intermittent access".

It encouraged members to log in after 10pm for non-urgent enquiries.

Alternative channels are available for other popular transactions, such as the withdrawal of CPF savings and topping up Medisave funds.

The CPF Board had said that the disruption was due to the malfunction of an "integration component" used by the website. The system was taken off-line as a safeguard.

The services were resumed after "intensive" tests to validate the technical solutions applied, the Board said.

"We apologise for inconveniencing our members. Members have been very patient and understanding as we worked round the clock with our IT vendor, Microsoft, to restore the CPF e-services. Thank you for bearing with us, said Mr Ng Chee Peng, CEO of the CPF Board. 

"Our heartfelt thanks also go out to all our staff who have been doing their utmost to ensure that the needs of Singaporeans continue to be met. We will put in the necessary safeguards to ensure service continuity and are committed to improve the service experience for Singaporeans."

Separately, the Board also warned of a fake duplicate of its site on Facebook on Tuesday evening. The Board said it is working to bring down the counterfeit site. 

Long queues formed at CPF service centres after the website malfunctioned, with members waiting as long as three hours.

CPF Board said it will continue with the extended customer service hours till Friday (Dec 18).

Queue tickets will be issued until 6pm and call centre operating hours will extend to 7pm on weekdays.

Members will not be levied any late charges due to the unavailability of the CPF e-services.

Eligible members who have made voluntary contributions and top-ups through alternative channels will qualify for the relevant tax relief as long as their applications reach the CPF Board by Dec 31.