Companies see better business, customer satisfaction after funding from Government

(From left) Ramen Play, Food Republic, Toast Box and BreadTalk on level one of BreadTalk's international headquarters building in Tai Seng. Over 100 companies, which have tapped on a Government fund to improve service standards, said they have seen t
(From left) Ramen Play, Food Republic, Toast Box and BreadTalk on level one of BreadTalk's international headquarters building in Tai Seng. Over 100 companies, which have tapped on a Government fund to improve service standards, said they have seen their revenue and customer satisfaction levels go up. -- FILE PHOTO: KEVIN LIM 

Over 100 companies, which have tapped on a Government fund to improve service standards, said they have seen their revenue and customer satisfaction levels go up.

These food and beverage or retail companies received funding through the Customer-Centric Initiative which is administered by a group of Government agencies including Spring Singapore.

The companies have reported a 23 per cent average increase in customer satisfaction levels and a 35 per cent increase in revenue. Their staff salaries have also gone up by an average of 17 per cent.

This was revealed at a tour on Monday morning of food and beverage group Breadtalk's headquarters in Tai Seng. Breadtalk has received funding from the Customer Centric Initiative.