NTUC My First Skool will improve its communications with parents, enhance its process of reviewing incidents of injury or mishandling, remind staff of the importance of proper care for children, and step up its support for teachers. The NTUC First Campus, which runs the centres, said this in a statement that was sent to all parents on Thursday.
These new measures, which will be implemented across all My First Skool centres, follows a review after a teacher allegedly abused a three-year-old boy at one of its centres in Toa Payoh on July 5.
An e-mail address has also been newly created for parents who have queries. Parents may contact NTUC First Campus at firstname.lastname@example.org or call the customer service hotline at 6634-9989.
An independent review panel will also be set up to assess "complex cases" of injury, accident or mishandling reported. These measures gives parents "greater assurance of transparency and accountability to the incident review process", said the statement.
Staff have been reminded of the feedback channels available, and the "heavy responsibility" they carry as they care and teach young children. They have also been encouraged to take time-out when they are stressed and to lend support to one another.
The NTUC childcare centre involved in the alleged child abuse case had its licence tenure cut from 24 months to six months, and was also issued a warning letter on Wednesday. NTUC First Campus chief executive Chan Tee Seng said he supported Acting Minister for Social and Family Development Chan Chun Sing's call that "the trust and partnership between parents, teachers, and school is the foundation for a high quality pre-school experience".
"Our team of 1,500 educators are strongly committed to strengthening the trust with the parents at our centres in the months ahead," he said.