Changi bags Skytrax's best airport title

The control tower is seen from the open-air carpark of Terminal One of Changi Airport. Changi Airport has been named the world's best airport in a global survey of travellers. -- ST FILE PHOTO: CHEW SENG KIM
The control tower is seen from the open-air carpark of Terminal One of Changi Airport. Changi Airport has been named the world's best airport in a global survey of travellers. -- ST FILE PHOTO: CHEW SENG KIM

Changi Airport has been named the world's best airport in a global survey of travellers.

This is its second consecutive win.

South Korea's Incheon International Airport came in second while Munich Airport bagged the bronze.

The World Airport Awards are based on an annual survey is done by London-based research firm Skytrax.

This year, the firm received 12.85 million nominations from air travellers of 110 nationalities. More than 400 airports worldwide were evaluated.

The survey evaluates customer satisfaction across 39 key performance indicators including shopping, check-in and security and immigration.

Skytrax's chief executive officer, Mr Edward Plaisted, said: "Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world's favourite airport again."

The Singapore airport is "a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities", he said.