Changes to protect pay-TV customers

Media Development Authority announced upcoming changes to the Media Market Conduct Code to protect pay-TV customers.
Media Development Authority announced upcoming changes to the Media Market Conduct Code to protect pay-TV customers. PHOTO: ST FILE

Upcoming changes to the Media Market Conduct Code will mean a better deal for pay-TV consumers.

They will get shorter 12-month contracts for packages or bundles and the option to exit without penalty if the service provider makes changes such as raising subscription fees or removing material content.

This sometimes happens so customers are forced to sign up for paid content like sports coverage. They will now have the option to cancel a contract within 30 days.

Operators must also provide customers with a summary of their contract that highlights critical information clearly and accurately.

Operators are not allowed to force customers to upgrade their non- pay-TV services in order to make changes to their pay-TV plans.

The changes were announced by the Media Development Authority yesterday.

Pay-TV operators said they are reviewing the changes to see how to implement them.

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A version of this article appeared in the print edition of The Straits Times on March 17, 2016, with the headline 'Changes to protect pay-TV customers'. Print Edition | Subscribe