Case urges consumers to safeguard prepayments; motorcar industry tops list of reported losses

Case only received about 600 consumer complaints against California Fitness of around $1.09 million in losses, despite owing 27,000 members $20.8 million. ST PHOTO: ONG WEE JIN

SINGAPORE - There has been an "alarming rise" in the amount of prepayments reported lost by consumers when businesses closed down in the past three and a half years, with the highest number of cases from the motorcar industry.

The amounts lost were $1.05 million in 2014, $1.90 million in 2015, $3.59 million last year and $1.81 million in the first half of this year, said Mr Lim Biow Chuan, president of the Consumers Association of Singapore (Case), in a press release on Monday (July 31).

Case received over 2,000 complaints involving losses of around $8.35 million, with many related to businesses that failed to deliver the promised goods or services, despite having collected payment.

In the press release, Mr Lim said that the industries with the highest amounts of reported losses were the motorcar industry at $2.74 million, the fitness club industry at $1.39 million, and the renovation contractor industry at $1.02 million.

The travel industry, hair industry and furniture industry rounded up the list of industries for which Case urged consumers to be "extra vigilant and do their due diligence" when dealing with them.

"With the current uncertain economic outlook, the risk of business insolvency may increase," said the press release.

To help consumers protect themselves when making prepayments, Case advised consumers to negotiate for progressive payment schemes instead of paying in full upfront, choose "pay as you use" options and avoid prepaid packages that involve large sums or long periods.

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