91 complaints involving $224,000 filed with Case over closure of Asia-Euro Holidays travel agency

Case has received 91 complaints involving more than $224,000 over the sudden closure of travel agency Asia-Euro Holidays in May.
Case has received 91 complaints involving more than $224,000 over the sudden closure of travel agency Asia-Euro Holidays in May. PHOTO: SHIN MIN

SINGAPORE - The Consumers Association of Singapore (Case) has received 91 complaints involving more than $224,000 over the closure of travel agency Asia-Euro Holidays.

The complaints involved the agency's failure to honour travel packages purchased by consumers, Case said on Friday.

Asia-Euro Holidays closed suddenly in May, leaving dozens of its customers in a lurch.

Case said that, after the consumer watchdog wrote to them, a few of the airlines are considering "goodwill refunds to the passengers affected".

Ticketed consumers are advised to contact their airlines to make alternative travel arrangements or request for a refund. Consumers who face difficulties can write in to Case to ask for help, Case said.

Case is also seeking the help of Singapore Tourism Board and the National Association of Travel Agents Singapore to help consumers affected by the agency's closure.

Since 2012, the consumer watchdog has received more than 500 complaints on the sudden closure of travel agencies, including Asia-Euro Holidays.