When I presented my ticket to the SIA counter at 4.30am, I was told it was a 'redemption' ticket (accumulated through my card spending) - and I must buy a new one ('Too bad you missed your flight last night.').

Eventually, I had to buy a new ticket at US$555 (S$788 - 50 per cent more than the usual price via Internet purchase). To make it worse, I was told the 6.15am flight was delayed till 7am to allow the crew 'to rest more'. (The severe flood caused disruption in flight times. There were flights which couldn't land in Jakarta and had to be diverted to Singapore. The Jakarta airport was also closed for a while until 3pm that Friday. Many people had to miss their flights because they couldn't get through to Jakarta airport.)

In view of the severe flood, I would have expected SIA to be more sympathetic to my case. Why 'punish' me for not turning up when the company knew how bad the flood was - and yet expect me to be understanding (of the flight delay)? SIA, where is the understanding or compassion on your part?

Law Cher Khiam