I checked with the maid agency and it claimed to know nothing about it. I checked with the Ministry of Manpower (MOM) and it said that as long as she passed the health screening, there was nothing it could do.

The agency provided a replacement maid from the same region. After working for a week, the new maid had a swollen foot and could hardly walk. I took her to the doctor and she was diagnosed with arthritis. Instead of having the maid take care of my children and housework, I now have to take care of her. I have two school-going kids and a 71-year-old mother.

Can MOM enlighten how health screenings are done? MOM has set a quota for households to change maids. What redress do I have? Can I hold the agency responsible?

Janice Chow Suet Meng (Ms)