We are concerned to learn of Mr Ma's experience. Since our system upgrade was completed last November, we have been monitoring the system continuously to ensure that it works efficiently and effectively.

Since Dec 1, we have processed 18,000 transactions involving an even larger number of tickets for more than 80 events.

On average, during December and January, the Sistic website was visited by more than two million people each month.

Our system logs show no downtime or other service disruptions during the period. We are therefore surprised to learn of Mr Ma's difficulties.

To assist us in our investigations, we would be very grateful if he could contact our customer service supervisor on 6319-3252.

We thank Mr Ma for his valuable feedback and will endeavour to work with him towards a satisfactory solution.

Kenneth Tan
Deputy CEO
Sistic.com Pte Ltd