Our current process for account closure states that a customer can either fax or write in directly to the bank, together with their instructions on when they would like to close the account.

We have since addressed Mr Koh's concerns and resolved the matter with him. With regards to Mr Koh's suggestions, the bank is now exploring the feasibility of taking account closure instructions over the phone.

We would like to thank Mr Koh for his feedback and understanding.

Ngo Min Ying (Ms)

General Manager, Customer Experience

Standard Chartered Bank,

Consumer Banking, Singapore