When this was not rectified, I sent messages by e-mail and made calls to the call centre staff at least five times and each time, I was told that a senior officer would call me back to attend to my predicament. But no one did.

A duty manager finally called to assure me that the matter would be resolved. However, I have just received a reminder letter to pay the outstanding amounts. It's time SingTel settle this problem once and for all.

Francine Chen (Ms)