Back in Singapore, our courier attempted to deliver the item to Mr Lau at the specified address. As Mr Lau was not there, our courier took the initiative to phone him. Unfortunately, due to his fixed delivery schedule, our courier could not wait for Mr Lau's confirmation on the alternative delivery arrangements. We apologise to Mr Lau for the inconvenience. We will review and finetune our delivery process for greater convenience for our customers when receiving their items.

We thank Mr Lau for his feedback.

Tay Poh Choo (Ms)

Vice-President (Corporate Communications/Customer Service)

Singapore Post Limited