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March 21, 2008
Shocking attitude of airport staff regarding report of unattended luggage
I WAS walking towards the immigration counter at Changi Airport after my flight touched down from Bangkok about two weeks ago when I spotted a piece of unattended luggage on the walkway. My immediate action was to alert the airport staff, that is, the airport porters there.

What happened next was shocking. The two porters just waved their hands and said it was not their responsibility. I then decided to inform the customs officers while on my way out after collecting my luggage. Another surprise - instead of alerting the authorities, they told me that I should report it to the airport police, not them.

I have some questions and concerns: (1) If I, a Singaporean, even have no clue how to differentiate between the police and airport personnel, how would you expect a tourist to do so? (2) Aren't airport staff briefed about what to do about unattended luggage? It does not bode well for security if attitudes such as the ones I encountered are not corrected.

Christopher Tan Woo

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