Initially, we assumed that the insurance amount would be deducted that day itself when we produced our credit card. It was not until the day when I received my policy plan that I discovered that AIG had posted me the wrong plan. It was the 'individual classic' plan which was not what I had ticked in the form.

I called their customer service number. One staff member answered my call and, upon checking the policy number, informed me that I had chosen the classic plan. I told her that it was impossible as my copy stated clearly the plan that I wanted. She then told me that she would check and revert to me. When she did, she informed me that her company would send the correct policy plan. That was when I probed further and was informed that I need to pay the difference and that the amount would be deducted by the same credit card number provided in the Natas fair. Had I not enquired further, I would not have been enlightened.

Angeline Ng Ai Leng (Ms)