As a company strongly encouraging Singaporeans to recycle for many years, SembWaste has been providing collection of recyclable materials on a fortnightly basis. The frequency has not changed, although exact time of collection on the scheduled day may vary. We have looked into Ms Teo's feedback, and would like to thank the writer for her confirmation by telephone that the contents of her recycling bin were indeed collected on Wednesday, March 5. We wish to highlight that our hotline 1800-278 6135 is always open to Ms Teo or other members of the public for any feedback on our services.

Phoebe Low Hsu Ping (Ms)

Manager

Corporate Relations

Sembcorp Environmental Management Pte Ltd