I called the airline's booking hotline and found that the reason why I failed was that the booking was no longer valid - the flight has been cancelled. I was shocked that the airline did not bother to inform me of the cancellation.

I asked the person at the other end of the line what options I had and she said that I could change my flight date to another one free of charge. But when I asked her what other flight dates were available, she told me that JetstarAsia would no longer fly to Phuket after March 28. That means that the only available flight I can take is three days earlier than my original date of departure. This is problematic as I have already applied for leave and booked all my accommodation and made transportation and tour arrangements in Phuket.

What angered me most is that the airline did not contact me to inform me of the flight cancellation. No e-mail, no phone call and even their website did not publicise this fact.

I then asked if I could change my flight to another destination. The worker said I could not. But she added that I could write in to their customer service to appeal. Here lies the other problem. They don't have a number that I could call, nor an e-mail address that I could write to. Instead, I need to write a letter and send it to a PO Box number. Is it even possible for the airline to revert before the flight date if I use snail mail? I doubt it.

Ho Shook Foong (Ms)