I brought the E51 on Dec 11, 2007, and within a month I was experiencing problems with outgoing calls.

I went to the Suntec Care Centre on Jan 2 to get it repaired. My queue ticket indicated that waiting time would be about 20 minutes, but the actual waiting time was two hours. I returned to the Care Centre on Jan 5 at 5pm to collect the phone. This time my queue ticket indicated a waiting time of 40 minutes. But in the end, I was able to collect my phone only at 9pm.

My frustration does not end there. The very next day, I discovered that the same problem resurfaced. I then took it back to Suntec Care Centre on Jan 8.

I collected my repaired phone the very same day, thinking it should have resolved the issue. Alas, it broke down again three days later.

I have so far called twice to the Nokia Care Line to request a one-for-one replacement or a monetary refund, but twice I was told to wait for them to get back to me. But they never did.

I do not understand why Nokia is not able to replace an obviously faulty handset?

Adrian Chew Tack Hiong