I went back to the shop, but was told Nokia does not have a seven-day exchange policy for faulty products, unlike other mobile phone manufacturers.

First of all, it is questionable why the StarHub staff had not told me of such a policy by Nokia at the point of sale - it could have avoided inconvenience to consumers.

This also brings Nokia's product assurance to question: how could a new phone be faulty and needed to be repaired on the day of purchase itself?

Secondly, why has Nokia in place an unfair policy of no seven-day policy exchange when all other mobile manufacturers allow an exchange? Would this constitute an unfair policy under the Unfair Contract Terms Act and Sale of Goods Act?

Last but not least, I had called Nokia as well as written an e-mail to the customer relations manager and a letter to the general manager. However, it has been a month and no one has bothered to respond to me.

Chong Hong Jie