My daughter played with the game occasionally. However, in less than two weeks, the sound system broke down.

Sometime towards the end of September, my daughter decided to play the game again and she found that the game was not working. I changed the batteries but that was not the problem.

On Sept 29, I stopped by Courts Tampines and gave my feedback to the person who served me when I first bought the game and his colleague. I told them about my disappointment in the game and requested them to relay my feedback to the manufacturer - Infocomm. I told them I would like to know what the manufacturer had to say about the product, and what they were going to do about it. I was told that someone would revert to me by the following Tuesday. But no one called.

I went back the following weekend and spoke to the same staff. I was told no one from Infocomm had reverted, and that was why no one called me. Is this service? Shouldn't someone at least call me to update me on the progress? I was then informed that Courts will get someone from Infocomm to call me directly.

After waiting till mid-October, I decided to call the Customer Service Hotline. Another promise given - someone will call me by 5pm. Till today, I have been given the runaround and no one bothered to call.

Although the gadget I bought was a disappointment, Courts' service is a bigger one. What is the point then of asking the customer to leave his or her contact number?

Magdaline Tan Poh Gek (Ms)