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| Nov 8, 2007 | |
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Facebook turns friends into marketeers
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| Firms can pitch ads at site's users in the form of friends' endorsements | |
| NEW YORK - FACEBOOK has begun transforming itself from an online hang-out into an online business district.
Companies can now create their own pages on Facebook for free, under a new programme announced on Tuesday. Advertisers also will be able to show users their pitches in the guise of friends' endorsements, based on what the friends buy and do online. For example, if a friend has booked a vacation on Travelocity, the online travel agency will be able to display the friend's photo as part of an ad to entice the user to buy flights and hotel stays. The friend will have some control over whether to share that information, but the user will have fewer choices over whether to receive it. As Web companies look to boost advertising revenue by offering to target ads based on users' hobbies, interests and behaviour, Facebook's move could change the tone of the site and revive privacy complaints it faced last year. Facebook will rely on information in users' profiles and on friends' online activity to determine what ads might appeal to users. Key will be how Facebook tells users about the programme, something it plans to do shortly. 'Some people may find it creepy,' said Ms Deborah Pierce, executive director of San Francisco-based Privacy Activism. 'They are trying to find some ways to monetise this and keep the lights on. If the disclosure is up front, yeah, I think this is a reasonable thing for them to do.' Facebook has long prided itself on guarding its users' privacy, but the walls have gradually been lowered. A feature allowing users to track changes their friends make to profiles backfired when many users denounced it as stalking and threatened protests. Facebook quickly apologised and agreed to let users turn off the feature. Facebook promises that no information that could identify individuals will be disclosed to advertisers. And its officials said users can complain again if they find the new targeting programme offensive. 'If users are displeased with this, we will hear from them,' said Mr Chris Kelly, the company's chief privacy officer. Privacy concerns aside, many Facebook members may be reluctant to endorse an advertiser for fear of alienating friends who had bad experiences with the same company, said Mr Chris Winfield, who runs 10e20, an online marketing specialist. 'They are relying a lot on their users to make this happen, and that's going to be tricky,' he said. Facebook chief executive Mark Zuckerberg, who founded the company three years ago, said marketeers must respond to the changing nature of communication, driven in part by social-networking sites like his. 'Pushing your message out to people is no longer good enough,' he told about 200 advertising-industry executives, many already in New York for the ad:tech conference. 'You have to get your message out to the conversations.' Facebook's usage has grown rapidly since last year, when the site opened membership to all Internet users. ComScore Media Metrix says Facebook had 30.6 million United States users in September, compared with rival MySpace's 68.4 million. Search companies like Google have generated a lot of revenue from text-based ads targeted to a user's search terms. Those have been good at fulfilling demand - users often are already looking for a car or a travel package when searching and seeing those ads. ASSOCIATED PRESS | |
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