Sentosa's laggard customer service ways

I RECENTLY received a letter from the Sentosa Development Corporation (SDC) for a speeding offence, which I was happy to pay. But in the process, I discovered that the SDC is the one state-owned corporation that had no facility to make e-payments for traffic fines.

In the letter, the corporation expected traffic offenders to pay by cheque or go to VivoCity to make payment. It has been a long time since I paid for anything, let alone a fine, by cheque, and I am also currently out of town.

The corporation should get up to speed on e-banking.

Moreover, the slipshod, customer-unfriendly manner in which the letter was mailed, as well as the lack of a self-addressed return envelope (if not postage paid), suggests that e-mailing and e-banking are not the only enhancements the corporation have missed out on; count basic customer service too.

Emmanuel Daniel