Why Amazon and friends' plan could disrupt health insurance

Average healthcare costs in the US are too high, and the outcomes are too poor to satisfy most Americans, says the writer. According to him, employers have the most to gain and the best leverage to change the system.
Average healthcare costs in the US are too high, and the outcomes are too poor to satisfy most Americans, says the writer. According to him, employers have the most to gain and the best leverage to change the system. PHOTO: EPA-EFE

Amazon, Berkshire Hathaway and JPMorgan Chase's announcement that they will create an independent company to offer healthcare to their employees "free from profit-making incentives and constraints" sent a shock wave through the healthcare industry, with share prices of some incumbents tumbling on Tuesday.

Of course, this is not a surprise since anything Amazon, for one, takes on shakes the incumbents. But this one might be different.

As a former health insurance CEO and professor, I see that, based on their history and financial power, this new company could be a disruptive force in the industry.

While most people experience insurance and doctors as the face of the healthcare sector, the moving parts of healthcare are much more complex.

Only recently have doctors and insurers even been able to talk the same language through a massive federally financed move towards electronic medical records. And even then, insurers talk in terms of billing codes, while doctors deal with diagnoses and outcomes.

The marriage of the two through new organisational forms such as Accountable Care Organisations and payment units like bundled payments - for something like a hip or knee replacement, for example - show promise that the elements can collaborate but only in defined areas.

Mainly these approaches are designed to bring the most excessive doctors and hospitals back towards the average in terms of cost. But even average healthcare costs are too high, and the outcomes are too poor to satisfy most Americans.

Average healthcare costs in the US are too high, and the outcomes are too poor to satisfy most Americans, says the writer. According to him, employers have the most to gain and the best leverage to change the system.
Average healthcare costs in the US are too high, and the outcomes are too poor to satisfy most Americans, says the writer. According to him, employers have the most to gain and the best leverage to change the system. PHOTO: EPA-EFE

Into this maelstrom comes the party with the most to gain and the best leverage to change the system - and I mean employers, not the government.

A COMPLEX SYSTEM

You may not know that most employer-based "insurance" isn't insurance at all. It's just a way for a contracted entity that looks like an insurer to act as a purchasing agent and paymaster for the real deep pockets: the self-insured employer.

Any employer with at least 100 or 200 employees can do much better just writing the cheque for what is spent on healthcare rather than paying an insurance company to bear the risk. They only have to have "reinsurance" to cover the costs above the level that they can finance themselves.

It is interesting to note that one of the largest US reinsurance companies, Gen Re, is at the core of Berkshire Hathaway's empire.

Clearly, there's a potentially powerful force for change in the self-insured employer who, in aggregate, covers over 100 million people and is exempted from much state regulation by federal law.

In the past, there have been five major ways these employers have attacked the healthcare "tapeworm" described by Mr Warren Buffett.

Through their insurance company agents, they can:

•Hire a manager to do it (that is, managed care), or pay them a flat amount each year (that is, fixed amount per employee per year), or both.

•Channel employees to the "best" providers (that is, narrow networks and direct contracts with centres of excellence).

•Change the incentives for the employee to be more careful (that is, high-deductible health plans) and help them save for routine needs through, for instance, health savings accounts.

•Encourage them to shop more carefully with online comparison tools for quality plus differential co-pays for favoured providers.

•Maintain a lifestyle of "wellness" through, for example, offering membership to health clubs, discounts for Fitbit health tracking devices, or a direct bonus or penalty.

But none of these has done the job.

So what do these three big disrupters expect?

Besides being large employers themselves, Mr Buffett knows insurance through his Gen Re reinsurance company. Amazon has taught everyone how to shop far better online than in stores, and JPMorgan has had extensive experience with Health Savings Accounts, which are tax-sheltered savings accounts paired with high-deductible insurance polices that eligible people can use to pay for healthcare costs. They know the elements of the past playbook individually.

But their announcement signals that the goal is something much more: an integrated technology-driven approach to all facets of healthcare beyond the earlier individual initiatives.

DOCTORS' CRITICAL ROLE

While they did not mention the changes that must happen in the delivery sector, implied is the assumption that doctors and hospitals will adapt to this new world, holding down their costs, making prices more transparent, and innovating in their physical and electronic delivery of care.

While these issues are all important, this partnership does not address other problems of the broken US healthcare system and its ever-expanding costs.

Also of concern are the role of skyrocketing drug prices protected by patents and direct-to-consumer advertising; expensive end-of-life decisions; explosive potential use of genetic information; and prevention and management of chronic conditions derived from personal choices.

And the most critical factor in the success of their plan is the fact that the doctor knows the medical facts better than the patient or purchaser.

We want a medical expert to tell us what must be done in any situation. But, when the incentives for the physician agent are not aligned with broader objectives, their decisions may be less than optimal, and this is often the case.

One has to applaud the initiative if you are outside the healthcare sector and fear it if you are inside. When these three threaten to disrupt an industry, those in it had better listen carefully and adapt as quickly as they can.

•The writer is professor of health finance at the Weatherhead School of Management and School of Medicine at Case Western Reserve University in the United States. He is also on the board of MetroHealth Systems in Cleveland, Ohio.

•This article first appeared in theconversation.com, a website of analysis from academics and researchers.

Join ST's Telegram channel and get the latest breaking news delivered to you.

A version of this article appeared in the print edition of The Straits Times on February 02, 2018, with the headline Why Amazon and friends' plan could disrupt health insurance. Subscribe