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Volkswagen tops list of complaints about new cars

Of the 12 dealt by Case, most were related to faulty gearboxes

Published on May 31, 2014 7:16 AM
A Volkswagen Singapore spokesman said seven of the complaints received by Case had to do with the cars' dual-clutch transmission and that the issues were resolved by the company's recall last year. -- ST FILE PHOTO

Volkswagen is the German term for "people's car" - but in Singapore, the brand is getting some people in a twist.

The Consumers Association of Singapore (Case) said it tops the list for complaints about new cars here, with one in three such gripes aimed at the manufacturer.

Twelve out of 36 complaints between 2012 and last month have been about Volkswagen. Most were related to faulty transmissions.

Case executive director Seah Seng Choon said the association has written to Volkswagen Singapore "expressing our concern in view of the increasing number of complaints about defective parts".

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