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Case issues alert over car rental firm's 'phantom' bookings

Published on Aug 11, 2014 7:52 AM
The shop front of a car rental company that has drawn several Case complaints. -- PHOTO: ST FILE 

The Consumers Association of Singapore (Case) has flagged a car rental company for a spate of conspicuously similar complaints.

Case said it received six complaints against Ace Drive, a rental company located in Ubi Avenue 3, in the first seven months of this year, and five of them had to do with customers who made payments which the company later said it did not receive.

Case executive director Seah Seng Choon said a staff member from the company would claim that she had paid the rental on behalf of the customer so as to secure a car which another party was interested in. She would then ask the customer to pay the amount into her bank account.

Later, Ace would inform the customer that no rental booking had been made, and that the staff concerned had left the country.

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